Channel Refurbished Phones – These products have been acquired by Synergy Telcom as trade-in or excess inventory. They are tested and refurbished by Synergy Telcom or one of its channel partners.

Factory Refurbished Phones – These products have been refurbished by the original equipment manufacturer (OEM), its manufacturing partners, or an outsourced partner under contract to the OEM. These products are 100% tested and meet factory specifications.  Phones from Nortel, Avaya, Polycom and many others.

New Phones – These products are brand new and are supplied by Synergy Telcom based on our relationship with the Original Equipment Manufacturer (OEM) or their distribution partners. Product warranties come directly from the manufacturer. We suggest that you visit the manufacturer’s website for details. Since Synergy Telcom is a true value added reseller, we can answer your questions about the products and their application. If you need assistance, call our sales and support representatives and we are happy to help you.

Unused or Like New – Excellent condition. Under normal conditions could pass as new; i.e., not used, but not necessarily in the O.E.M. packaging.